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Published as Léa B. · United States · 2 recorded returns. Change how your name shows
Reviews
You review a store once your return is closed, or once a refund is issued on your order — from here, never from the store’s public profile.
Notifications
- Rate your return with aven.aven. closed your return of the Stoneware mug set as Exchange. Your review is open.
- Rate your purchase from NorthbeamA refund was issued on your Merino crew sweater. You reviewed it on Sep 17.
Only review invitations come to this bell. The rest of your updates — a return accepted, a message from a store, a refund issued, the reminder three days before a window closes — reach you by e-mail. Notification settings
To rate
A closed return, or a refund issued on your order, opens your reviewReturn closed · Exchange · Aug 28
Published
1 reviewNorthbeam Reviewing changes
Refund came through, no chasing
The sweater ran short in the body. The refund showed up about a week after I sent it back, and I never had to ask twice.
Reply from Northbeam
Thanks, Léa — we are lengthening that cut for the winter run.
Sep 18 · public, under your reviewPoorExcellent
How reviews work
- Only after a closed returnOr after a refund issued on your order. Every issue can be reviewed — refund issued, exchange, refused or no response.
- From your dashboard onlyNobody writes a review from a store’s public profile.
- Yours to changeEdit the rating, title and text for 30 days after publishing; withdraw it at any time. One review per order.
- The store can reply, not removeIt replies once, publicly, under your review. It can flag a review to WeRefund moderation, which decides and records why — the review stays visible meanwhile.
The rating of a store
It is the simple average of the published reviews, drawn in green segments. Next to it, never mixed in, the measures WeRefund reads at the store’s payment provider: how often a refund was issued, and how fast.
Verso · 4.7 1,284 return reviews · 98% of closed requests had a refund issued · 3.2 days median