Lamps, ceramics and textiles for the home. Its return policy is read by WeRefund, and every version it has published stays on file.
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The shade on my lamp arrived with a hairline crack. I opened the return in the morning, Verso sent a prepaid label before lunch, and I dropped the box at the carrier that afternoon. The refund was issued three days after my request, back to the same card. Nobody asked me for photos.
I swapped an oat linen throw for the sand color. The replacement shipped before my original was even scanned back, which I appreciated. One point off because the carrier pickup was a four-hour window and nobody could narrow it down.
Thank you, Daniel. The carrier only gives us the window, not a time. Our return email now offers a drop-off point as well, so you can choose whichever is easier.
The vase was fine, it just did not fit the shelf. The return was approved within hours and the label came the next day. Then nothing for a week after the warehouse scanned the parcel. I wrote twice before the refund was issued. The money arrived, but nine days with no update is a long wait.
Priya, you are right, and we are sorry. Your parcel reached our warehouse on a Friday and sat in the inspection queue over the long weekend. Refunds for unopened items are now issued on the day the parcel is scanned, before inspection.
Reviews open in the shopper’s WeRefund dashboard once their return is closed: refund issued, exchange or return refused. Scores are not edited by stores.
I ordered the wool rug in two sizes to compare in the room and sent the smaller one back in its original bag, with the label from the return email. I half expected a restocking fee to come off the refund. It did not, and the full amount was back on my card two days later.
I ordered custom-length curtains and the color looked nothing like the photos once they were up in daylight. The return was refused because custom orders are final sale. I understand the rule, but I only noticed it after the refusal, and I now have two panels I cannot use.
Hannah, we are sorry the color did not work in your room. Custom-size orders are final sale in our return policy and on the product page, because each panel is cut to order. We have sent you a free swatch set so you can check any fabric in your own light first.
A set of speckled mugs arrived instead of the matte white I ordered. One message with a photo, a prepaid label the same day, and the refund was issued two days after the carrier scanned the box. I reordered the white set separately.
The return itself worked: label emailed, refund issued six days later. But the instructions said to use the original box, which I had already recycled, and it took a day to find out whether any box would do. It would. The email should just say so.
Thanks, Elena, that is fair. The return email now says any sturdy box works, as long as the shade is wrapped.
Sending cushion covers back from the UK sounded like a hassle. It was not: the label included the customs form, and I swapped them for the larger size. The exchange was completed in under two weeks, shipping both ways included.
WeRefund does not issue refunds. Verso decides returns and issues refunds through its own payment provider.