Return requests
Sent by shoppers who added the WeRefund option to their order. The decision on each return is yours: you accept it with your return address, or you close it with its issue.
| Request | Items | Amount | Stage | Last message | Turn | Action |
|---|---|---|---|---|---|---|
| rr_7Q2KMaya R. · 3 h ago | Linen throwNot as expected | $89.00 | New | The fringe came loose after one wash — photos attached. | You | Reply |
| rr_7P9XShopper · 6 d ago | Oak serving board ×2Changed my mind | $128.00 | Received Sep 24USPS · declared by you | Got it, thanks. Refund on its way? | You | Close with issue |
| rr_7Q1MLéa B. · 3 d ago | Ceramic table lampChanged my mind | $148.00 | In transit · UPSLast scan Sacramento, CA | Dropped it at the UPS store this morning. | Carrier | Open |
| rr_7P4AChloé D. · 1 d ago | Glazed vaseArrived damaged | $56.00 | Accepted · awaiting parcel | You: Sorry it arrived chipped. Here is the return address. | Shopper | Open |
| rr_7H4QPriya N. · closed Sep 20 | Ceramic table lampChanged my mind | $148.00 | Closed · Refused | You: The lamp came back with a broken shade and without its box. | — | Open |
| rr_7K2BTom W. · closed Sep 18 | Oak serving boardChanged my mind | $64.00 | Closed · Refund issuedSeen at Stripe | Refund of $64.00 seen through Stripe. | — | Open |
| rr_7J9FAna S. · closed Aug 29 | Glazed vaseArrived damaged | $56.00 | Closed · Exchange | You: A new vase is on its way, no need to send this one back. | — | Open |
| No request in this view.An empty view is not a verdict: try another tab. | ||||||
How a request moves
- RequestedThe shopper names the items, a reason and opens the conversation.
- AcceptedYou accept with your return address, from Settings → Returns.
- In transitThe shopper picks the carrier and adds the tracking.
- ReceivedReported delivered by UPS, FedEx, DHL or Royal Mail — or declared by you for USPS and other carriers.
The 30 days before “No response” start when the carrier reports the parcel delivered (UPS, FedEx, DHL, Royal Mail), or when the shopper adds a USPS or other tracking. Nothing runs before that.
WeRefund buys no label, books no pickup and receives no parcel: it records what you and the shopper declare, and reads what the carrier reports.
Closing is your only change of state. A refund you make in Stripe is read by WeRefund; when it covers the items requested, it closes the request on its own as “Refund issued”.
Items in this request
1 of 2 items- Linen throwVRS-THR-02 · Oat · Qty 1$89.00
- Oak serving boardVRS-BRD-03 · Qty 1 · not in this request$64.00
Conversation with Maya R.
PrivateMaya R. says she already contacted you outside WeRefund. Nothing else changes: the request runs as usual.
Return request received · 1 item · Reason: “Not as expected”
- MR
The fringe came loose after one wash — photos attached.
Items in this request
All returnable items- Oak serving boardVRS-BRD-03 · Qty 2 · $64.00 each$128.00
USPS · 9400 1112 0206 3374 5810 27 · received Sep 24, declared by you.
Conversation with the shopper
PrivateReturn request received · 2 items · Reason: “Changed my mind”
Ordered two by mistake — both are unused and still wrapped.
We accept the return. Send the items back to the address below, then tell us which carrier you used and add the tracking number here.
You accepted the return · the address went to the shopper
Return addressVerso Returns
1200 Example Street
From your store settings, and kept on this request. This shopper sees it, nobody else.
Suite 4
Portland, OR 97201
United StatesTracking added · USPS · 9400 1112 0206 3374 5810 27
You confirmed the return reached you · the decision on it is yours
Got it, thanks. Refund on its way?
Items in this request
All returnable items- Ceramic table lampVRS-LMP-01 · Warm white · Qty 1$148.00
UPS · 1Z 999 AA1 01 2345 6784 · in transit, last scan Sacramento, CA.
Conversation with Léa B.
PrivateReturn request received · 1 item · Reason: “Changed my mind”
- LB
The lamp is lovely, but the light is too warm for my desk. It’s unused and back in its box.
We accept the return. Send the item back to the address below, then tell us which carrier you used and add the tracking number here.
You accepted the return · the address went to the shopper
Return addressVerso Returns
1200 Example Street
From your store settings, and kept on this request. This shopper sees it, nobody else.
Suite 4
Portland, OR 97201
United StatesTracking added · UPS · 1Z 999 AA1 01 2345 6784
- LB
Dropped it at the UPS store this morning.
Items in this request
All returnable items- Glazed vaseVRS-VAS-04 · Terracotta · Qty 1$56.00
Accepted · awaiting the tracking from the shopper.
Conversation with Chloé D.
PrivateReturn request received · 1 item · Reason: “Arrived damaged”
- CD
The vase arrived with a chip on the rim. Photos attached.
Sorry it arrived chipped. Here is the return address — add the carrier and the tracking number once it’s on its way.
You accepted the return · the address went to the shopper
Return addressVerso Returns
1200 Example Street
From your store settings, and kept on this request. This shopper sees it, nobody else.
Suite 4
Portland, OR 97201
United States
Items in this request
- Ceramic table lampVRS-LMP-01 · Stone · Qty 1$148.00
DHL · JD014600003812345678 · delivered Sep 16.
Conversation with Priya N.
PrivateReturn request received · 1 item · Reason: “Changed my mind”
We accept the return. Send the item back to the address below, then tell us which carrier you used and add the tracking number here.
You accepted the return · the address went to the shopper
Tracking added · DHL · JD014600003812345678
DHL reports the parcel as delivered: the return is recorded as received.
The lamp came back with a broken shade and without its box, so we can’t take it back under our policy (unused, in its original packaging).
You closed the request · Refused · Daniel
Items in this request
- Oak serving boardVRS-BRD-03 · Qty 1$64.00
FedEx · 7489 1234 5678 · delivered Sep 5.
Conversation with Tom W.
PrivateReturn request received · 1 item · Reason: “Changed my mind”
We accept the return. Send the item back to the address below, then tell us which carrier you used and add the tracking number here.
You accepted the return · the address went to the shopper
Tracking added · FedEx · 7489 1234 5678
FedEx reports the parcel as delivered: the return is recorded as received.
Refund of $64.00 seen through Stripe. It covers the item requested, so the request closed as Refund issued.
Items in this request
- Glazed vaseVRS-VAS-04 · Terracotta · Qty 1$56.00
Conversation with Ana S.
PrivateReturn request received · 1 item · Reason: “Arrived damaged”
- AS
It arrived in two pieces. Photo attached.
So sorry. A new vase is on its way, no need to send this one back.
You closed the request · Exchange · Daniel
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